FAQ's

No. Under the Residential Tenancies Act 2010 (NSW), you must leave the property reasonably clean relative to its condition at the start of your tenancy — professional cleaning isn’t mandated by law. Some leases do include a professional cleaning clause, most commonly where pets were permitted or where the property was professionally cleaned before you moved in. Check your agreement.

Sydney bond cleaning generally runs from around $280 for a studio to over $1,000 for a large home. Our fixed prices start at $[XXX] for a one-bedroom apartment. Carpet steam cleaning is quoted separately. Price is driven by bedrooms, bathrooms and condition — not by how long it takes us.
A one-bedroom apartment usually takes 3–4 hours, a two-bedroom 4–6 hours, and a three or four-bedroom house 6–9 hours. Heavy oven build-up, mould in wet areas, and furnished properties all extend it. We book a window, not a rigid slot, so the job gets finished properly.
No. Most of our customers have already moved out. We can collect keys from the agent or a lockbox and send you a full photo record when we finish. If you’d rather walk through with us at the end, tell us at booking.

Contact us within 72 hours with the specific items flagged and we’ll return and re-clean them free. [Confirm exact terms.] In practice, most disputed items are things outside a bond clean’s scope — pre-existing damage, paint chips, garden work — which is why your entry condition report matters so much.

No, it’s quoted separately, because not every property needs it. Your lease may require it if carpets were professionally cleaned before you moved in. If you’re unsure, send us your tenancy agreement and we’ll tell you.
Yes, though it costs more and takes longer, because we’re working around and under contents. An empty property is always the cheaper and better result. If you can time your clean for after the truck leaves, do.
Two weeks ahead for end-of-month dates, which are the busiest in Sydney’s rental calendar. We can often do next-day or same-week outside peak. Book for after your furniture is out and at least a day before your final inspection so there’s room to fix anything.
Yes — [$X million public liability insurance], and every cleaner is [police-checked/background-verified].

We cover Greater Sydney from our Belmore base, with strongest availability across the Inner West, Canterbury-Bankstown, the Inner South, the CBD and the Eastern Suburbs. See our service area above or call 0420 900 189.